Frequently Asked Questions

We understand that having your vehicle repaired after an accident can come with many questions. One common concern is whether you must use the panel beater recommended by your insurer.

The answer is no — you have the right to choose a repair facility you trust, such as Lochson, which is approved for its quality and expertise. Many clients also want to know how long repairs will take. While timelines can vary depending on the damage, we communicate clearly and frequently throughout the process to keep you updated.

We also offer a 24/7 towing service to ensure your vehicle is safely transported to our facility whenever needed. All repairs are backed by a written guarantee — three years on workmanship and a lifetime warranty on paintwork — giving you complete peace of mind. If you have any other questions, don’t hesitate to reach out. We’re here to help.